Bright Future Care Homes, a provider of residential care activities for mental retardation, was struggling with an inefficient helpdesk system. The high volume of queries and lack of a structured system resulted in delayed responses and dissatisfaction among clients. To address these issues, they implemented Deskhero for their helpdesk services.
Deskhero's user groups and custom email domains features allowed Bright Future to organize their helpdesk team more efficiently. They were able to assign specific user groups to handle different types of queries and use custom email domains to maintain a professional image.
The advanced AI capabilities of Deskhero were a game-changer for Bright Future. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero could suggest relevant content and generate suggested replies. This greatly improved their response time and the accuracy of their replies.
Additionally, Deskhero's knowledge base feature enabled Bright Future to create a comprehensive repository of information. They could generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This reduced the load on their helpdesk team by providing self-service options to their clients.
Since implementing Deskhero, Bright Future has seen a significant improvement in their helpdesk services. The advanced AI capabilities have not only streamlined their processes but also enhanced the quality of their service.
How does Deskhero's AI capabilities enhance helpdesk services?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content and generate suggested replies. This greatly improves the response time and the accuracy of replies.
Can Deskhero help in organizing the helpdesk team?
Yes, Deskhero's user groups and custom email domains features allow you to organize your helpdesk team more efficiently. You can assign specific user groups to handle different types of queries and use custom email domains to maintain a professional image.
Can Deskhero create a knowledge base from existing resources?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This helps in creating a comprehensive knowledge base for self-service options.
* This article provides an example of how a fictive company in the Residential care activities for mental retardation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
