Harmony Haven has a diverse clientele including family members, healthcare professionals, and social workers who often have queries regarding the services, admission process, and patient updates. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and track all incoming requests effectively.
With Deskhero's advanced AI capabilities, Harmony Haven could leverage the knowledge base articles, previous tickets, and uploaded files like policies and manuals to generate suggested replies. This significantly reduced the time taken to respond to queries and improved the quality of responses.
The AI also enhanced the search results within the platform. When a support agent searches for information to answer a query, the AI uses OpenAI Embeddings to find the most relevant content from the available resources. This feature has been instrumental in providing accurate and timely responses.
Harmony Haven also utilized Deskhero's custom fields and user groups features to categorize their clients and queries. This helped them in prioritizing and addressing the requests more efficiently.
Overall, Deskhero's AI capabilities have greatly improved Harmony Haven's customer support service, making it more efficient and reliable.
How has Deskhero improved response times at Harmony Haven?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time taken to respond to queries.
How does Deskhero help in finding relevant information quickly?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available resources, enhancing the search results within the platform.
How does Harmony Haven use Deskhero's custom fields and user groups features?
Harmony Haven uses these features to categorize their clients and queries, which helps in prioritizing and addressing the requests more efficiently.
* This article provides an example of how a fictive company in the Residential Care Facilities for Persons with Mental Retardation and Mental Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
