Serenity Springs often receives inquiries from potential clients, existing clients' families, and healthcare providers. Managing these inquiries was a daunting task until they adopted Deskhero. The platform's structured data lists and custom email domains helped them manage and streamline the inquiries effectively.
Deskhero's advanced AI capabilities allowed Serenity Springs to utilize the knowledge base articles, previous tickets, and uploaded files like policies and manuals to generate suggested replies. This not only improved the response quality but also reduced the response time.
The AI also improved the search results within the platform. When a helpdesk agent searches for information to address an inquiry, the AI uses OpenAI Embeddings to find the most relevant content from the available resources. This feature has been crucial in providing accurate and prompt responses.
Serenity Springs also used Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensured that the helpdesk agents always had the most current and relevant information at their disposal.
Overall, Deskhero's AI capabilities have significantly enhanced Serenity Springs' helpdesk services, making them more efficient and reliable.
How has Deskhero improved response quality at Serenity Springs?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature has improved the quality of responses at Serenity Springs.
How does Deskhero help in keeping the knowledge base updated at Serenity Springs?
Serenity Springs uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites.
How does Serenity Springs use Deskhero's structured data lists and custom email domains features?
Serenity Springs uses these features to manage and streamline the inquiries effectively.
* This article provides an example of how a fictive company in the Residential Care Facilities for Persons with Mental Retardation and Mental Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
