Tranquil Trails frequently deals with inquiries from potential clients, existing clients' families, and healthcare providers. Managing these inquiries was a challenge until they implemented Deskhero. The platform's REST API allowed them to integrate their existing systems with Deskhero, streamlining the management of inquiries.
With Deskhero's advanced AI capabilities, Tranquil Trails could leverage the knowledge base articles, previous tickets, and uploaded files like policies and manuals to generate suggested replies. This significantly improved the quality of responses and reduced the response time.
The AI also enhanced the search results within the platform. When a support agent searches for information to address an inquiry, the AI uses OpenAI Embeddings to find the most relevant content from the available resources. This feature has been instrumental in providing accurate and timely responses.
Tranquil Trails also utilized Deskhero's user groups feature to categorize their clients and inquiries. This helped them in prioritizing and addressing the inquiries more efficiently.
Overall, Deskhero's AI capabilities have greatly optimized Tranquil Trails' customer support service, making it more efficient and reliable.
How has Deskhero improved response times at Tranquil Trails?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time taken to respond to inquiries.
How does Deskhero help in finding relevant information quickly at Tranquil Trails?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available resources, enhancing the search results within the platform.
How does Tranquil Trails use Deskhero's user groups feature?
Tranquil Trails uses this feature to categorize their clients and inquiries, which helps in prioritizing and addressing the inquiries more efficiently.
* This article provides an example of how a fictive company in the Residential Care Facilities for Persons with Mental Retardation and Mental Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
