Harmony Haven utilizes Deskhero's ticket management system to handle patient queries and concerns. The advanced AI capabilities of Deskhero assist in analyzing and categorizing these tickets based on urgency and topic. This allows the care facility to prioritize and address critical issues promptly, enhancing patient satisfaction and safety.
The AI-powered knowledge base of Deskhero serves as an invaluable resource for Harmony Haven's staff. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate relevant content. This helps the staff to quickly find answers to their queries, improving their productivity and the quality of care provided to patients.
Harmony Haven also benefits from Deskhero's website scraping feature. The AI scrapes data from relevant medical and mental health websites, keeping the staff updated with the latest research and best practices in the field. This ensures that the care provided is always in line with the most recent advancements in mental health care.
Deskhero's custom email domains and user groups features allow Harmony Haven to maintain clear and organized communication channels. Different departments and teams can have their own email domains and user groups, facilitating efficient collaboration and information sharing.
Overall, Harmony Haven has greatly benefited from Deskhero's advanced AI capabilities. They have seen improvements in their operational efficiency, patient satisfaction, and the quality of care provided.
How does Deskhero's AI prioritize tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them based on urgency and topic. This helps in prioritizing and addressing critical issues promptly.
How does the AI-powered knowledge base work?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This helps users to quickly find answers to their queries.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to scrape data from relevant websites, keeping users updated with the latest research and best practices in their field.
* This article provides an example of how a fictive company in the Residential care activities for mental health industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
