Tranquil Trails uses Deskhero's ticket management system to handle all patient queries and concerns. The advanced AI capabilities of Deskhero help in analyzing these tickets, categorizing them based on urgency and topic, and suggesting appropriate responses. This ensures that critical issues are addressed promptly and accurately, improving patient satisfaction and safety.
The AI-powered knowledge base of Deskhero serves as a valuable resource for Tranquil Trails' staff. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This helps the staff to quickly find the information they need, enhancing their productivity and the quality of care provided.
Tranquil Trails also benefits from Deskhero's website scraping feature. The AI scrapes data from relevant medical and mental health websites, keeping the staff updated with the latest research and best practices. This ensures that the care provided is always in line with the most recent advancements in the field.
Deskhero's custom email domains and user groups features allow Tranquil Trails to maintain clear and organized communication channels. Different departments and teams can have their own email domains and user groups, facilitating efficient collaboration and information sharing.
By leveraging Deskhero's advanced AI capabilities, Tranquil Trails has been able to optimize their patient support services, improve the quality of care provided, and enhance their operational efficiency.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them based on urgency and topic. This helps in addressing critical issues promptly and accurately.
How does the AI-powered knowledge base enhance productivity?
The AI-powered knowledge base uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This helps staff to quickly find the information they need, enhancing their productivity.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to scrape data from relevant websites, keeping users updated with the latest research and best practices in their field.
* This article provides an example of how a fictive company in the Residential care activities for mental health industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
