Harmony Haven deals with a high volume of queries from patients, their families, and healthcare providers. They use Deskhero's ticket management system to efficiently track and respond to these queries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The custom fields feature allows Harmony Haven to categorize tickets based on the nature of the query, urgency, and the patient involved. This structured data list helps in prioritizing responses and ensuring no query goes unanswered.
Harmony Haven also utilizes Deskhero's knowledge base feature. The AI capabilities scrape their website data and generate articles from uploaded files like policies and manuals. This provides an easily accessible resource for common queries, reducing the load on their support staff.
The comprehensive search bar powered by AI enhances the search results by finding the most relevant content. This feature is particularly useful for Harmony Haven's staff when they need quick information to address a patient's concern.
Lastly, Harmony Haven uses the REST API to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to find the most relevant content based on the search query, enhancing the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Residential care activities for substance abuse industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
