Peaceful Pathways receives numerous queries daily from patients, families, and healthcare providers. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities suggest relevant replies based on OpenAI Embeddings from previous tickets and knowledge base articles, reducing the response time significantly.
The custom fields feature allows Peaceful Pathways to categorize and prioritize tickets, ensuring timely responses. The user groups feature further streamlines the process by assigning tickets to the right team or individual.
Deskhero's knowledge base feature is a valuable resource for Peaceful Pathways. The AI capabilities generate articles from uploaded files and scrape website data, providing an easily accessible source of information for common queries.
The comprehensive search bar, powered by AI, enhances the search results by finding the most relevant content. This feature is particularly useful for Peaceful Pathways' staff when they need quick information to address a patient's concern.
Lastly, the REST API allows Peaceful Pathways to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Residential care activities for substance abuse industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
