Serenity Springs uses Deskhero's AI capabilities to generate knowledge base articles from their policies, manuals, and presentations. This not only saves time but also ensures that the information is accurate and up-to-date, which is crucial in their line of work.
The AI also scrapes their website data to keep the knowledge base current. This feature has proven to be invaluable in times of policy changes or updates in treatment protocols.
The kanban board feature of Deskhero helps Serenity Springs manage their tasks more efficiently. The AI capabilities enhance this feature by suggesting task prioritization based on previous tickets and user groups.
Deskhero's advanced search bar, powered by AI, enables Serenity Springs' staff to quickly find the information they need. This has significantly reduced the time spent on searching for information, allowing them to focus more on patient care.
Finally, the custom email domains feature gives Serenity Springs a professional look and helps them build trust with their patients and partners.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles.
How does the AI enhance the kanban board feature?
The AI suggests task prioritization based on previous tickets and user groups, enhancing the kanban board feature.
What is the benefit of the custom email domains feature?
The custom email domains feature gives your organization a professional look and helps build trust with your customers and partners.
* This article provides an example of how a fictive company in the Residential care activities for substance abuse industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
