DreamBuild Homes has a vast knowledge base of articles, manuals, and policies. The company uses Deskhero's advanced AI capabilities to generate OpenAI Embeddings from this data. These embeddings are used to find relevant content when responding to customer queries.
The AI capability also leverages previous tickets to suggest replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
DreamBuild Homes also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from various sources, ensuring that the most recent and accurate information is always available.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. The search results are enhanced by the AI, making them more accurate and relevant.
Finally, DreamBuild Homes uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved efficiency and made it easier to manage customer support.
How does the AI suggest replies?
The AI uses OpenAI Embeddings generated from previous tickets, knowledge base articles, and other data to suggest relevant replies to customer queries.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance the search results, making them more accurate and relevant.
What is the benefit of the REST API?
The REST API allows DreamBuild Homes to integrate Deskhero with their existing systems, improving efficiency and ease of management.
* This article provides an example of how a fictive company in the Residential Home Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
