EcoLiving Constructions has a wide range of unique eco-friendly construction methods and materials. They use Deskhero's AI capabilities to generate OpenAI Embeddings from their knowledge base articles, manuals, and policies related to these unique methods.
The AI capability also uses these embeddings to suggest replies to customer queries. This has helped the company provide accurate and quick responses, improving customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest eco-friendly construction trends and techniques. This ensures that their support team is always equipped with the latest information.
Deskhero's AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has improved the efficiency of the helpdesk services.
Lastly, EcoLiving Constructions uses Deskhero's REST API to integrate the platform with their existing systems. This has improved the overall efficiency of their helpdesk services.
How does the AI suggest replies?
The AI uses OpenAI Embeddings generated from the company's unique eco-friendly construction methods and materials to suggest relevant replies to customer queries.
How does the AI keep the knowledge base updated?
The AI uses Deskhero's website scraping feature to scrape data from various sources, ensuring that the knowledge base is always updated with the latest eco-friendly construction trends and techniques.
What is the benefit of the REST API?
The REST API allows EcoLiving Constructions to integrate Deskhero with their existing systems, improving efficiency and ease of management.
* This article provides an example of how a fictive company in the Residential Home Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
