Vivid Walls LLC, a residential painting company, wanted to provide their customers with comprehensive and accurate information about their services. They decided to use Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Vivid Walls LLC was able to enhance their knowledge base, improving the quality of information provided to their customers.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature allows Vivid Walls LLC to generate new knowledge base articles from various sources, ensuring that their knowledge base is always up-to-date and comprehensive.
The AI also enhances search results, making it easier for customers to find the information they need. This has resulted in a better customer experience, as customers can easily find answers to their questions without having to contact customer support.
Additionally, Vivid Walls LLC uses Deskhero's custom email domains and user groups to manage their customer support process. This allows them to provide personalized support to their customers, further improving the customer experience.
Overall, Deskhero's advanced AI capabilities have allowed Vivid Walls LLC to enhance their knowledge base and improve their customer support process, resulting in a better customer experience.
How does Deskhero's AI help in enhancing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and comprehensive.
Can Deskhero help in improving the customer experience?
Yes, Deskhero's AI enhances search results, making it easier for customers to find the information they need. Additionally, features like custom email domains and user groups allow for personalized customer support, further improving the customer experience.
Has Deskhero improved the quality of information provided by Vivid Walls LLC?
Yes, by using Deskhero, Vivid Walls LLC has been able to enhance their knowledge base, providing their customers with comprehensive and accurate information.
* This article provides an example of how a fictive company in the Residential Painting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
