Colorful Homes Co., a residential painting company, was facing challenges in managing customer inquiries and responding in a timely manner. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Colorful Homes Co. was able to improve their ticket management process, resulting in faster response times and increased customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature helps Colorful Homes Co. to find relevant content quickly and efficiently. The AI then uses this information to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances search results, making it easier for the support team to find the information they need. This has resulted in faster response times and more accurate information being provided to the customers.
Additionally, Colorful Homes Co. uses Deskhero's kanban board and tickets management features to organize and manage customer inquiries. This allows them to prioritize and manage tickets effectively, ensuring that no customer inquiry is overlooked.
Overall, Deskhero's advanced AI capabilities have transformed Colorful Homes Co.'s ticket management process, leading to increased efficiency and improved customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. It then generates suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier for the support team to find the information they need.
Can Deskhero help in organizing tickets?
Yes, Deskhero offers features like kanban board and tickets management that can be used to organize and manage customer inquiries effectively.
Has Deskhero improved the efficiency of Colorful Homes Co.'s ticket management process?
Yes, by implementing Deskhero, Colorful Homes Co. has been able to streamline their ticket management process, resulting in faster response times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Residential Painting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
