Rainbow Painters Inc., a residential painting company, was struggling with managing customer inquiries and providing timely support. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Rainbow Painters Inc. was able to streamline their customer support process, resulting in improved customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature helps Rainbow Painters Inc. to find relevant content quickly and efficiently. The AI then uses this information to generate suggested replies, significantly reducing the time spent on each customer inquiry.
The AI also enhances search results, making it easier for the support team to find the information they need. This has resulted in faster response times and more accurate information being provided to the customers.
Additionally, Rainbow Painters Inc. uses Deskhero's custom fields and structured data lists to organize customer inquiries. This allows them to prioritize and manage tickets effectively, ensuring that no customer inquiry is overlooked.
Overall, Deskhero's advanced AI capabilities have transformed Rainbow Painters Inc.'s customer support process, leading to increased efficiency and improved customer satisfaction.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. It then generates suggested replies, reducing the time spent on each inquiry. It also enhances search results, making it easier for the support team to find the information they need.
Can Deskhero help in organizing customer inquiries?
Yes, Deskhero offers features like custom fields and structured data lists that can be used to organize and manage customer inquiries effectively.
Has Deskhero improved the efficiency of Rainbow Painters Inc.'s customer support process?
Yes, by implementing Deskhero, Rainbow Painters Inc. has been able to streamline their customer support process, resulting in faster response times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Residential Painting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
