CityNest manages a diverse range of properties and consequently receives a high volume of support requests from residents. With Deskhero's ticket management feature, the company has been able to efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero identify the urgency and topic of each ticket, ensuring quick and appropriate responses.
Deskhero's advanced AI capabilities also improve the quality of responses. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the platform suggests relevant replies to the support team. This not only accelerates the response time but also maintains consistency and accuracy in the responses.
CityNest has greatly benefited from Deskhero's knowledge base feature. The platform automatically generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This has dramatically reduced manual data entry and made it easier for residents and the support team to find relevant information.
By utilizing Deskhero's custom fields and user groups features, CityNest has been able to better organize their support process. They have created custom fields for different property types and user groups for different departments, simplifying the assignment and tracking of tickets.
Deskhero's comprehensive search bar and REST API have enabled CityNest to integrate the platform with their existing systems, providing a seamless experience for their support team. The search bar uses AI to enhance search results, making it quicker and easier to find relevant information.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities identify the urgency and topic of each ticket, ensuring quick and appropriate responses. This greatly improves the efficiency of the ticket management process.
How does Deskhero's knowledge base feature reduce manual data entry?
Deskhero's knowledge base feature automatically generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This eliminates the need for manual data entry and makes it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to be integrated with existing systems, providing a seamless experience for the support team.
* This article provides an example of how a fictive company in the Residential Property Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
