UrbanHomes manages hundreds of properties across the city, leading to a high volume of support tickets from residents regarding maintenance issues, lease inquiries, and other concerns. The company has leveraged Deskhero's ticket management feature, which uses AI to categorize and prioritize tickets based on urgency and topic. This has resulted in quicker response times and increased customer satisfaction.
Deskhero's advanced AI capabilities have also been instrumental in improving the quality of responses. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to suggest relevant replies to the support team. This not only reduces the time taken to respond but also ensures consistency and accuracy in the responses.
The knowledge base feature of Deskhero has been a game-changer for UrbanHomes. The AI-powered platform automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has drastically reduced the time spent on manual data entry and has made it easier for both the support team and residents to find relevant information.
UrbanHomes has also utilized Deskhero's custom fields and user groups features to better organize their support process. They have created custom fields for different property types and user groups for different departments, making it easier to assign and track tickets.
With Deskhero's comprehensive search bar and REST API, UrbanHomes has been able to integrate the platform with their existing systems and provide a seamless experience for their support team. The search bar uses AI to enhance search results, making it quicker and easier to find relevant information.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to the support team. This ensures consistency and accuracy in the responses.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This makes it easier for both the support team and customers to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, providing a seamless experience for the support team.
* This article provides an example of how a fictive company in the Residential Property Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
