Managing a large portfolio of residential properties, MetroLiving receives a high volume of support requests from residents. Using Deskhero's ticket management feature, the company has been able to effectively categorize and prioritize these tickets. The AI capabilities of Deskhero help in identifying the urgency and topic of each ticket, ensuring quick and appropriate responses.
Deskhero's AI capabilities also enhance the quality of responses. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the platform suggests relevant replies to the support team. This not only speeds up the response time but also maintains consistency and accuracy in the responses.
MetroLiving has found immense value in Deskhero's knowledge base feature. The platform automatically generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This has significantly reduced manual data entry and made it easier for residents and the support team to find relevant information.
Using Deskhero's custom fields and user groups features, MetroLiving has been able to better organize their support process. They have created custom fields for different property types and user groups for different departments, streamlining the assignment and tracking of tickets.
Deskhero's comprehensive search bar and REST API have allowed MetroLiving to integrate the platform with their existing systems, providing a seamless experience for their support team. The search bar uses AI to enhance search results, making it quicker and easier to find relevant information.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities help in identifying the urgency and topic of each ticket, ensuring quick and appropriate responses. This greatly improves the efficiency of the ticket management process.
How does Deskhero's knowledge base feature reduce manual data entry?
Deskhero's knowledge base feature automatically generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This eliminates the need for manual data entry and makes it easier to find relevant information.
Can Deskhero's search bar be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to be integrated with existing systems, providing a seamless experience for the support team.
* This article provides an example of how a fictive company in the Residential Property Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
