Harmony Heights uses Deskhero's AI capabilities to automate many of their routine tasks. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the workload of the support team.
The platform's custom fields feature allows Harmony Heights to structure their data in a way that makes it easier to manage. Tickets can be categorized based on various parameters, making it easier to prioritize and address them.
Deskhero's knowledge base feature is used to create a comprehensive repository of information. The AI capabilities are used to generate knowledge base articles from various file types, reducing the manual effort required to create and update the knowledge base.
The platform's comprehensive search bar and REST API allow the support team to quickly find and retrieve information, improving their efficiency and reducing the time it takes to respond to inquiries.
Overall, Deskhero's advanced AI capabilities have helped Harmony Heights improve their operational efficiency, reduce manual workloads, and enhance their patient support services.
How does Deskhero's AI reduce manual workloads?
Deskhero's AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This automation significantly reduces the manual workload of the support team.
How does Deskhero improve operational efficiency?
Deskhero improves operational efficiency by automating routine tasks, structuring data using custom fields, and enabling quick retrieval of information using its comprehensive search bar and REST API.
How does Deskhero enhance patient support services?
Deskhero enhances patient support services by providing quick, accurate, and personalized responses. The platform's AI capabilities also reduce the manual workload of the support team, allowing them to focus more on patient care.
* This article provides an example of how a fictive company in the Residential Psychiatric Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
