Peaceful Pines uses Deskhero's AI capabilities to manage patient communication more effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving the quality of communication.
The custom fields feature allows Peaceful Pines to categorize tickets based on the nature of the communication, patient details, and urgency level. This structured approach enables the support team to prioritize and address communications more efficiently.
Deskhero's knowledge base feature is used to create a comprehensive repository of information. The AI capabilities are used to generate knowledge base articles from word, powerpoint, pdf files, making it easier for the support team to find and share relevant information with patients.
The platform's comprehensive search bar and REST API further enhance the support team's ability to quickly find and retrieve information. This not only improves the efficiency of the support team but also enhances the patient experience by providing accurate and timely responses.
Overall, Deskhero's advanced AI capabilities have transformed Peaceful Pines' patient communication process, leading to improved patient satisfaction and operational efficiency.
How does Deskhero's AI improve patient communication?
Deskhero's AI uses OpenAI embeddings to find relevant content based on previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly improving the quality and speed of patient communication.
How does Deskhero help in managing patient communications?
Deskhero allows you to categorize tickets based on various parameters using custom fields. This helps in prioritizing and addressing communications more efficiently. Additionally, the AI capabilities help in generating quick and accurate responses.
How does Deskhero enhance the patient experience?
Deskhero improves the patient experience by providing quick, accurate, and personalized responses. The platform's comprehensive search bar and REST API make it easy for the support team to find and share relevant information, further enhancing the patient experience.
* This article provides an example of how a fictive company in the Residential Psychiatric Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
