UrbanHomes manages a vast portfolio of properties and frequently receives customer queries ranging from maintenance requests to contract clarifications. To manage this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the response time.
With the custom fields feature, UrbanHomes categorizes tickets based on property type, location, and issue type. This structured data list helps in prioritizing and assigning tickets to the right teams efficiently.
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, uploaded files, and even scraped website data. This feature is particularly useful when dealing with complex queries that require referencing multiple sources.
Deskhero's AI also generates knowledge base articles from various file types like Word, PowerPoint, and PDFs. This feature has helped UrbanHomes create a rich and easily accessible knowledge base for both their support team and customers.
Lastly, UrbanHomes leverages the REST API to integrate Deskhero with their existing CRM and property management software. This seamless integration ensures that all customer interactions are tracked and managed effectively.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing CRM?
Yes, Deskhero provides a REST API which can be used to integrate with your existing CRM or any other software.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It can pull relevant information from the knowledge base, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Residential Real Estate Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
