CityNest manages hundreds of properties across the city and deals with a high volume of customer queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly improving the helpdesk's efficiency.
CityNest uses the custom email domains feature to maintain a professional image and ensure that customers can easily identify their communications. The user groups feature allows them to segment their support team based on expertise and assign tickets accordingly.
The AI-powered comprehensive search bar is a game-changer for CityNest's support team. It allows them to quickly find relevant information from the knowledge base, uploaded files, and scraped website data, enabling them to resolve complex queries faster.
Deskhero's AI also generates knowledge base articles from various file types like Word, PowerPoint, and PDFs. This feature has helped CityNest build a comprehensive knowledge base that serves as a valuable resource for their support team and customers.
CityNest also uses the REST API to integrate Deskhero with their existing property management software. This integration ensures that all customer interactions are tracked and managed in one place.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can we use our own email domain with Deskhero?
Yes, Deskhero allows you to use your own custom email domain for all communications.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It can pull relevant information from the knowledge base, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Residential Real Estate Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
