HomeHarbor manages a diverse range of properties and receives a wide variety of customer queries. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, greatly enhancing their response time and quality.
HomeHarbor uses the custom fields feature to categorize tickets based on property type, location, and issue type. This structured data list helps in prioritizing and assigning tickets to the right teams efficiently.
The AI-powered comprehensive search bar is a vital tool for HomeHarbor's support team. It allows them to quickly find relevant information from the knowledge base, uploaded files, and scraped website data, enabling them to resolve queries faster and more accurately.
Deskhero's AI also generates knowledge base articles from various file types like Word, PowerPoint, and PDFs. This feature has helped HomeHarbor create a robust and easily accessible knowledge base for both their support team and customers.
Lastly, HomeHarbor leverages the REST API to integrate Deskhero with their existing CRM and property management software. This seamless integration ensures that all customer interactions are tracked and managed effectively.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing CRM?
Yes, Deskhero provides a REST API which can be used to integrate with your existing CRM or any other software.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It can pull relevant information from the knowledge base, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Residential Real Estate Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
