HomeHaven uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero not only organize and prioritize these tickets but also suggest replies based on previous tickets, knowledge base articles, and other relevant data. This feature has resulted in faster response times and more accurate solutions, leading to increased customer satisfaction.
The company also uses Deskhero's custom email domains feature to create a professional and consistent image in its communication with customers. The AI capabilities of Deskhero analyze the content of the emails and suggest replies, ensuring that the communication is efficient and effective.
HomeHaven uses Deskhero's knowledge base feature to provide self-service options to its customers. The AI capabilities of Deskhero enhance the search results in the knowledge base, making it easier for customers to find solutions on their own. This feature has reduced the number of tickets and improved the overall customer experience.
The company also uses Deskhero's website scraping feature to stay updated with the latest trends and news in the real estate industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the customer support team is always informed and prepared.
Finally, HomeHaven uses Deskhero's REST API to integrate it with its property management software. This integration provides a comprehensive view of the customer, enabling the support team to provide personalized and effective support.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, and other relevant data. This feature ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's AI enhance the self-service options?
Deskhero's AI enhances the search results in the knowledge base, making it easier for customers to find solutions on their own. This feature improves the self-service options and reduces the number of tickets.
How does Deskhero's website scraping feature help in staying updated with the latest trends and news?
Deskhero's AI analyzes the data scraped from websites and updates the knowledge base accordingly. This feature ensures that the customer support team is always informed and prepared with the latest trends and news in the real estate industry.
* This article provides an example of how a fictive company in the Residential Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
