UrbanNest uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and other relevant data. This feature has not only reduced the response time but also improved the accuracy of the responses.
The company also uses Deskhero's user groups feature to assign tickets to the right team or individual. The AI capabilities of Deskhero analyze the content of the tickets and suggest the most appropriate user group based on the type of query and other relevant factors. This feature has improved the resolution time and increased customer satisfaction.
UrbanNest uses Deskhero's knowledge base feature to provide self-service options to its customers. The AI capabilities of Deskhero enhance the search results in the knowledge base, making it easier for customers to find solutions on their own. This feature has reduced the number of tickets and improved the overall customer experience.
The company also uses Deskhero's website scraping feature to stay updated with the latest trends and news in the real estate industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the customer support team is always informed and prepared.
Finally, UrbanNest uses Deskhero's REST API to integrate it with its property management software. This integration provides a comprehensive view of the customer, enabling the support team to provide personalized and effective support.
How does Deskhero's AI capabilities improve the resolution time?
Deskhero's AI analyzes the content of the tickets and suggests the most appropriate user group based on the type of query and other relevant factors. This feature ensures that the tickets are assigned to the right team or individual, thereby improving the resolution time.
How does Deskhero's AI enhance the self-service options?
Deskhero's AI enhances the search results in the knowledge base, making it easier for customers to find solutions on their own. This feature improves the self-service options and reduces the number of tickets.
How does Deskhero's website scraping feature help in staying updated with the latest trends and news?
Deskhero's AI analyzes the data scraped from websites and updates the knowledge base accordingly. This feature ensures that the customer support team is always informed and prepared with the latest trends and news in the real estate industry.
* This article provides an example of how a fictive company in the Residential Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
