RentEase receives hundreds of queries daily from tenants and property owners. With Deskhero's ticket management system, all these queries are organized and prioritized effectively. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and other relevant data. This feature has reduced the response time by 30% and increased customer satisfaction.
The company also uses the custom fields feature of Deskhero to categorize tickets based on the type of property, location, and other relevant factors. This categorization helps in assigning the tickets to the right team or individual, improving the resolution time.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When a customer searches for a solution, the AI analyzes the query and provides the most relevant articles from the knowledge base. This feature has reduced the number of tickets as customers can find solutions on their own.
RentEase also uses the website scraping feature of Deskhero to keep track of changes in rental laws and regulations. The AI analyzes the scraped data and updates the knowledge base accordingly. This feature ensures that the customer support team is always updated with the latest information.
Finally, RentEase uses the REST API of Deskhero to integrate it with other systems like CRM and property management software. This integration provides a holistic view of the customer, resulting in personalized and effective support.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, and other relevant data. This feature reduces the time spent on crafting responses, thereby improving the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer searches for a solution, Deskhero's AI analyzes the query and provides the most relevant articles from the knowledge base. This feature ensures that customers can find solutions on their own, reducing the number of tickets.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's AI analyzes the data scraped from websites and updates the knowledge base accordingly. This feature ensures that the customer support team is always updated with the latest information.
* This article provides an example of how a fictive company in the Residential Real Estate Renting and Operating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
