EcoWaste Management uses Deskhero's structured data lists and custom fields to manage their customer support tickets effectively. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each ticket.
The company also utilizes Deskhero's user groups feature to categorize their customers based on their specific needs and preferences. This has enabled them to provide personalized support and improve customer satisfaction.
EcoWaste Management leverages Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero ensure that the most relevant and accurate information is provided to the customers, improving their overall experience.
With the help of Deskhero's comprehensive search bar, powered by its advanced AI, EcoWaste Management has been able to find relevant information quickly. The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Finally, EcoWaste Management uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their operational efficiency and allowed them to provide faster and more effective support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information quickly.
How does Deskhero's user groups feature improve customer satisfaction?
The user groups feature allows companies to categorize their customers based on their specific needs and preferences, enabling them to provide personalized support.
How does Deskhero's knowledge base feature improve the customer experience?
Deskhero's knowledge base feature provides self-service options to customers. The AI ensures that the most relevant and accurate information is provided, improving the overall customer experience.
* This article provides an example of how a fictive company in the Residential Trash Collection industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
