GreenWaste Solutions uses Deskhero's structured data lists and custom fields to manage their customer support tickets effectively. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time spent on each ticket.
With the help of Deskhero's user groups feature, GreenWaste Solutions has been able to categorize their customers based on their specific needs and preferences. This has enabled them to provide personalized support and improve customer satisfaction.
GreenWaste Solutions also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the most relevant content is sent through OpenAI's ChatGPT to generate accurate and helpful responses.
Deskhero's comprehensive search bar, powered by its advanced AI, has made it easier for GreenWaste Solutions to find relevant information quickly. The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Finally, GreenWaste Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their operational efficiency and allowed them to provide faster and more effective support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information quickly.
How does Deskhero's user groups feature improve customer satisfaction?
The user groups feature allows companies to categorize their customers based on their specific needs and preferences, enabling them to provide personalized support.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest information from the company's website and updates the knowledge base. The AI ensures that the most relevant content is used to generate accurate and helpful responses.
* This article provides an example of how a fictive company in the Residential Trash Collection industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
