Pane Perfection has a vast knowledge base consisting of previous tickets, articles, uploaded files like policies/manuals/presentations, and scraped website data. The company uses Deskhero's AI to manage this knowledge base effectively.
The AI uses OpenAI Embeddings to generate suggested replies based on the knowledge base. This has significantly reduced the time taken to respond to customer inquiries and improved the quality of the responses.
Deskhero's AI also enhances the search results within the platform. When a customer submits a ticket, the AI quickly scans through the knowledge base to provide the most relevant information. This feature has drastically improved the accuracy of Pane Perfection's customer support responses.
Pane Perfection also uses Deskhero's custom fields and user groups features to structure their customer data. This has made it easier for the support team to track customer history and provide personalized service.
Overall, Deskhero's advanced AI capabilities have enabled Pane Perfection to manage their knowledge base effectively and provide efficient, accurate, and personalized customer support.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on the knowledge base. It also enhances the search results by scanning through the knowledge base to provide the most relevant information.
How does Deskhero's AI improve response quality?
By generating suggested replies based on the knowledge base, Deskhero's AI ensures that the responses are accurate and relevant, thereby improving their quality.
How does Deskhero help in structuring customer data?
Deskhero provides features like custom fields and user groups to create structured data lists. This makes it easier to track customer history and provide personalized service.
* This article provides an example of how a fictive company in the Residential Window Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
