Sparkle Pane receives a high volume of inquiries, ranging from service requests to specific cleaning questions. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results within the platform. When a customer submits a ticket, the AI quickly scans through the vast database of previous tickets, knowledge base articles, and other resources to provide the most relevant information. This feature has drastically improved the accuracy of Sparkle Pane's customer support responses.
The company also uses Deskhero's AI to automatically categorize and prioritize tickets based on their content. This feature has helped the customer support team focus on urgent and complex issues, improving overall customer satisfaction.
Sparkle Pane has also utilized Deskhero's custom fields and user groups features to create a structured data list for their customers. This has made it easier for the support team to track customer history and provide personalized service.
Overall, Deskhero's advanced AI capabilities have enabled Sparkle Pane to provide efficient, accurate, and personalized customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time needed to draft a response.
How does Deskhero's AI enhance search results?
When a ticket is submitted, Deskhero's AI quickly scans through the database of previous tickets, knowledge base articles, and other resources to provide the most relevant information, enhancing the accuracy of the search results.
How does Deskhero help in managing customer data?
Deskhero provides features like custom fields and user groups to create structured data lists. This makes it easier to track customer history and provide personalized service.
* This article provides an example of how a fictive company in the Residential Window Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
