Crystal Clear Cleaning receives numerous customer inquiries daily. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, reducing the time taken to respond to customers.
The AI also categorizes and prioritizes tickets based on their content. This has helped Crystal Clear Cleaning's support team focus on urgent and complex issues first, improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has been instrumental in providing quick and accurate information to the support team. The AI scans through the database of previous tickets, knowledge base articles, and other resources to provide the most relevant information.
Crystal Clear Cleaning has also used Deskhero's custom fields and user groups features to structure their customer data. This has made it easier for the support team to track customer history and provide personalized service.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and accuracy of Crystal Clear Cleaning's customer support, leading to higher customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to suggest replies based on previous tickets, knowledge base articles, and other resources. It also categorizes and prioritizes tickets based on their content, helping the support team focus on urgent and complex issues.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar, powered by AI, scans through the database of previous tickets, knowledge base articles, and other resources to provide the most relevant information.
How does Deskhero help in structuring customer data?
Deskhero provides features like custom fields and user groups to create structured data lists. This makes it easier to track customer history and provide personalized service.
* This article provides an example of how a fictive company in the Residential Window Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
