Ocean Breeze Beach Resort uses Deskhero's structured data lists feature to organize their customer data. The AI capabilities of Deskhero analyze this data to suggest replies to customer queries, improving the accuracy and speed of the resort's customer support services.
The resort also uses Deskhero's custom fields feature to capture specific information about their customers. The AI capabilities of Deskhero analyze the information in these custom fields to provide personalized responses to customer queries, improving customer satisfaction.
Ocean Breeze Beach Resort has a comprehensive knowledge base, which is constantly updated with new information from various sources like policies, manuals, presentations, and the resort's website. Deskhero's AI capabilities generate knowledge base articles from these sources and enhance search results, making it easier for the support team to find the information they need.
Deskhero's comprehensive search bar, powered by AI, enables the support team to quickly find relevant information from the knowledge base, tickets, uploaded files, and scraped website data. This feature significantly improves the efficiency of the support team, allowing them to handle more queries in less time.
Finally, the resort uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the resort to leverage the full power of Deskhero's AI capabilities, enhancing their customer support services.
How does Deskhero's AI improve the accuracy and speed of our customer support services?
Deskhero's AI analyzes structured data lists and custom fields to suggest replies to customer queries. It also generates knowledge base articles from various sources and enhances search results. These features improve the accuracy and speed of your customer support services.
Can Deskhero handle custom fields?
Yes, Deskhero can handle custom fields. The AI capabilities of Deskhero analyze the information in these fields to provide personalized responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This feature makes it easier for the support team to find the relevant information they need.
* This article provides an example of how a fictive company in the Resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
