Sunset Paradise Resort receives hundreds of inquiries daily from potential guests about their facilities, services, and booking procedures. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and automatically suggest replies based on similar past inquiries, significantly reducing response times.
The resort also has a comprehensive knowledge base generated from various sources like word documents, powerpoint presentations, and pdf files of their policies and manuals. The AI capabilities of Deskhero can generate knowledge base articles from these files, making it easier for the support team to find relevant information when dealing with customer queries.
Sunset Paradise Resort also uses Deskhero's website scraping feature. The AI scrapes data from the resort's website and uses it to enhance the information available in the knowledge base. This feature ensures that the support team always has the most up-to-date information at their fingertips.
Deskhero's comprehensive search bar, powered by AI, enables the support team to quickly find relevant information from the knowledge base, tickets, uploaded files, and scraped website data. This feature significantly improves the efficiency of the support team, allowing them to handle more queries in less time.
Finally, Sunset Paradise Resort uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the resort to leverage the full power of Deskhero's AI capabilities, enhancing their customer support services.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes previous tickets to suggest replies to new inquiries, generates knowledge base articles from various file types, enhances search results, and keeps the knowledge base updated with the latest information from the website. These features allow the support team to respond to queries faster and more accurately.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
What types of files can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from word documents, powerpoint presentations, and pdf files.
* This article provides an example of how a fictive company in the Resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
