Taco Tavern receives numerous customer inquiries and feedback daily. The company uses Deskhero's structured data lists and ticket management feature to organize these inputs. The AI capabilities of Deskhero help in analyzing this data to identify common issues and trends, enabling the company to improve their service.
The advanced AI capabilities of Deskhero also assist in responding to customer inquiries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common queries. This not only reduces the response time but also ensures that the responses are accurate and consistent.
Taco Tavern uses Deskhero's knowledge base feature to create a comprehensive FAQ section on their website. The AI capabilities of Deskhero help in generating these FAQs from various sources like word, powerpoint, pdf files and scraped website data. This not only saves time but also provides customers with accurate and up-to-date information.
Deskhero's custom fields and user groups features allow Taco Tavern to personalize their customer support. For instance, they can create custom fields for different types of inquiries (e.g., menu queries, reservation requests) and assign them to specific user groups (e.g., kitchen staff, reservation team). This ensures that each inquiry is handled by the right team, improving the efficiency of their customer support.
Overall, the advanced AI capabilities of Deskhero have helped Taco Tavern enhance their customer experience. It has not only improved their response time and customer satisfaction but also provided valuable insights to improve their service.
How does Deskhero's AI capabilities help in analyzing customer feedback?
Deskhero's AI capabilities help in analyzing customer feedback by identifying common issues and trends. This enables companies to improve their service based on customer feedback.
How does Deskhero ensure that the responses to customer inquiries are accurate and consistent?
By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common queries. This ensures that the responses are accurate and consistent.
How does Deskhero provide personalized customer support?
Deskhero's custom fields and user groups features allow companies to personalize their customer support. They can create custom fields for different types of inquiries and assign them to specific user groups. This ensures that each inquiry is handled by the right team, improving the efficiency of customer support.
* This article provides an example of how a fictive company in the Restaurant & Bar Combinations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
