Bistro & Brews receives a high volume of customer inquiries daily, ranging from reservation queries to feedback on their food and service. The company uses Deskhero's ticket management feature to organize these inquiries, ensuring that no query goes unanswered. The AI capabilities of Deskhero help in categorizing these tickets based on their content, making it easier for the support team to prioritize and respond.
The advanced AI capabilities of Deskhero also come into play when responding to customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common questions. This significantly reduces the response time and improves customer satisfaction.
Bistro & Brews also uses Deskhero's knowledge base feature to create a comprehensive FAQ section on their website. The AI capabilities of Deskhero help in generating these FAQs from word, powerpoint, pdf files and even scraped website data. This not only saves time but also ensures that the FAQs are always up-to-date and relevant.
Deskhero's custom fields and user groups features allow Bistro & Brews to personalize their customer support. For instance, they can create custom fields for different types of inquiries (e.g., reservations, feedback, complaints) and assign them to specific user groups (e.g., reservation team, customer service team). This ensures that each inquiry is handled by the right team, improving the efficiency of their customer support.
Overall, the advanced AI capabilities of Deskhero have transformed the way Bistro & Brews manages their customer support. It has not only improved their response time and customer satisfaction but also made their support operations more efficient and organized.
How does Deskhero's AI capabilities help in managing customer inquiries?
Deskhero's AI capabilities help in categorizing customer inquiries based on their content, suggesting replies to common questions, and enhancing search results. This makes it easier for the support team to prioritize and respond to inquiries, thereby improving response time and customer satisfaction.
How does Deskhero generate FAQs for the website?
Deskhero's AI capabilities help in generating FAQs from word, powerpoint, pdf files and even scraped website data. This ensures that the FAQs are always up-to-date and relevant.
How does Deskhero improve the efficiency of customer support?
Deskhero's custom fields and user groups features allow companies to personalize their customer support. They can create custom fields for different types of inquiries and assign them to specific user groups. This ensures that each inquiry is handled by the right team, improving the efficiency of customer support.
* This article provides an example of how a fictive company in the Restaurant & Bar Combinations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
