BistroSolutions utilizes Deskhero's advanced AI capabilities to manage the high volume of support tickets they receive daily. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
The custom fields feature allows BistroSolutions to categorize and prioritize tickets based on their specific needs. This helps in managing the workflow more efficiently and ensuring that high-priority issues are addressed promptly.
Deskhero's knowledge base feature is used to create a comprehensive repository of information. The AI capability of generating articles from Word, PowerPoint, and PDF files makes it easy to populate the knowledge base with existing resources. This not only saves time but also ensures that all relevant information is easily accessible.
With Deskhero's website scraping feature, BistroSolutions can gather data from various online sources, enhancing the AI's ability to provide accurate and relevant responses. This feature also aids in keeping the knowledge base up-to-date with the latest industry trends and information.
Finally, the REST API allows BistroSolutions to integrate Deskhero with their existing systems, creating a seamless workflow and ensuring that all data is synchronized across platforms.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to support tickets. This greatly reduces the time taken to formulate responses, leading to quicker resolution times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, ensuring seamless data synchronization.
How does Deskhero help in keeping the knowledge base updated?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from websites. This helps in populating and updating the knowledge base with relevant and up-to-date information.
* This article provides an example of how a fictive company in the Restaurant Management and Consultancy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
