BistroPro Distributors has a vast knowledge base consisting of product manuals, policies, and other important documents. With Deskhero's AI capabilities, they can now generate knowledge base articles from these documents. This has made it easier for their customers and support agents to find the information they need.
The company also uses Deskhero's AI to enhance the searchability of their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is made. This has significantly improved the accuracy of their search results.
Moreover, BistroPro Distributors uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for new information and updates the knowledge base accordingly. This ensures that their customers always have access to the latest information.
The company also uses Deskhero's custom fields and user groups features to personalize their customer support. They can create custom fields for specific information and assign tickets to specific user groups, ensuring that the right team handles the right issue.
Finally, BistroPro Distributors uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support and has further improved their efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and other documents. It uses OpenAI Embeddings to understand the content of these documents and creates articles based on this content.
How does Deskhero's AI enhance the searchability of the knowledge base?
When a search is made, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that the search results are accurate and relevant to the query.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape a website for new information and update the knowledge base accordingly. This ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Restaurant supply agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
