Gourmet Supplies Inc. receives hundreds of inquiries daily, ranging from product details, delivery status, to technical issues. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This not only saves time for their support team but also ensures consistent and accurate responses.
The company also leverages Deskhero's AI to enhance search results. When a customer or a support agent searches for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This has drastically reduced the time spent searching for information and improved the overall customer experience.
Deskhero's AI also helps in managing tickets more efficiently. It categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This has led to a significant reduction in response times and increased customer satisfaction.
Furthermore, Gourmet Supplies Inc. uses Deskhero's custom fields and user groups features to personalize their customer support. They can create custom fields for specific information and assign tickets to specific user groups, ensuring that the right team handles the right issue.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support and has further improved their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then generates suggested replies based on this context.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that the search results are accurate and relevant to the query.
How does Deskhero's AI manage tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that urgent issues are addressed promptly and by the right team.
* This article provides an example of how a fictive company in the Restaurant supply agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
