Bistro Bella has a large customer base and receives numerous queries daily regarding menu items, reservations, and special dietary requests. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management and response generation using AI.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the platform to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The restaurant chain also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent matters are addressed promptly, improving customer satisfaction.
Furthermore, the AI-enhanced comprehensive search bar allows Bistro Bella's support team to quickly find relevant information from the knowledge base, further speeding up response times.
Overall, Deskhero's advanced AI capabilities have enabled Bistro Bella to provide efficient, high-quality customer service, leading to improved customer loyalty and retention.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
Can Deskhero prioritize tickets based on urgency?
Yes, Deskhero allows users to use custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses AI to quickly find relevant information from the knowledge base, enabling support teams to provide faster responses.
* This article provides an example of how a fictive company in the Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
