CareerBoost receives a high volume of customer queries and requests daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero categorize and prioritize these tickets, ensuring timely and relevant responses.
Using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero's AI suggests replies to new tickets. This not only speeds up the response time but also ensures consistency in the quality of responses.
CareerBoost uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. The kanban board feature helps them track the progress of each ticket and ensures nothing falls through the cracks.
Deskhero's website scraping feature provides CareerBoost with valuable market insights. The AI analyzes the scraped data and enhances the search results, helping CareerBoost stay ahead of the competition.
Lastly, the REST API allows CareerBoost to integrate Deskhero with their existing CRM and other systems, providing a seamless customer service experience.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This significantly reduces the response time and improves the overall customer experience.
How does CareerBoost use Deskhero's custom email domains feature?
CareerBoost uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. All customer support emails come from a domain that is consistent with CareerBoost's brand.
How does Deskhero's website scraping feature provide market insights?
Deskhero's website scraping feature allows CareerBoost to gather information from various job market websites. The AI analyzes this data to provide insights into the latest trends and requirements, helping CareerBoost stay competitive.
* This article provides an example of how a fictive company in the Resume Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
