ResumePro receives numerous queries daily regarding their services, pricing, and turnaround times. To handle these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This significantly reduces the time taken to respond to tickets and improves the overall customer experience.
ResumePro also uses Deskhero's custom fields and user groups features to segment their customers based on their specific needs and preferences. This allows them to provide personalized responses and offers to different customer segments.
Deskhero's website scraping feature is used by ResumePro to stay updated with the latest trends and requirements in the job market. The scraped data is analyzed by the AI to generate insights that help in improving their services.
Finally, the comprehensive search bar and REST API allow ResumePro to seamlessly integrate Deskhero with their existing systems and quickly find the information they need.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken to respond to queries and improves the overall customer experience.
How does Deskhero help in personalizing customer interactions?
Deskhero allows you to create custom fields and user groups. This helps in segmenting your customers based on their specific needs and preferences, allowing you to provide personalized responses and offers.
How does Deskhero's website scraping feature benefit ResumePro?
Deskhero's website scraping feature allows ResumePro to stay updated with the latest trends and requirements in the job market. The AI analyzes the scraped data to generate insights that help in improving their services.
* This article provides an example of how a fictive company in the Resume Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
