JobAce deals with a large number of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting and prioritizing these tickets, ensuring efficient handling of customer queries.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This not only speeds up the response time but also maintains the quality and consistency of responses.
JobAce uses Deskhero's custom fields and user groups features to segment their customers based on their specific needs and preferences. This enables them to provide personalized responses and offers, enhancing customer satisfaction.
Deskhero's website scraping feature is used by JobAce to stay updated with the latest trends and requirements in the job market. The AI analyzes the scraped data and enhances the search results, helping JobAce stay competitive.
Finally, the REST API allows JobAce to integrate Deskhero with their existing systems, providing a seamless customer service experience.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This not only speeds up the response time but also maintains the quality and consistency of responses.
How does Deskhero help in providing personalized customer service?
Deskhero allows you to create custom fields and user groups. This helps in segmenting your customers based on their specific needs and preferences, enabling you to provide personalized responses and offers.
How does Deskhero's website scraping feature help JobAce stay competitive?
Deskhero's website scraping feature allows JobAce to gather information from various job market websites. The AI analyzes this data to provide insights into the latest trends and requirements, helping JobAce stay competitive.
* This article provides an example of how a fictive company in the Resume Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
