Home Harmony receives hundreds of customer queries daily, which used to overwhelm their support team. With Deskhero, they can automate ticket management, categorizing tickets using structured data lists and custom fields, and tracking progress on a Kanban board.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries, improving customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in dealing with complex queries that require detailed product knowledge.
Furthermore, Home Harmony uses Deskhero's custom email domains feature to ensure that all communication remains on-brand. The platform's REST API also allows them to integrate Deskhero with their existing systems, providing a seamless workflow.
Since implementing Deskhero, Home Harmony has seen a significant reduction in ticket resolution times and an improvement in customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for easy integration with existing systems.
Does Deskhero support custom branding?
Yes, Deskhero supports custom email domains, allowing you to keep all communication on-brand.
* This article provides an example of how a fictive company in the Retail Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
