Fashion Forward receives a high volume of customer queries daily, ranging from order status inquiries to product information requests. Managing these manually was time-consuming and prone to errors. With Deskhero, they can automate ticket management using structured data lists and custom fields, significantly reducing manual labor.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows Fashion Forward to generate suggested replies to customer queries, improving response times and customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth product knowledge or specific policy details.
Additionally, the platform's REST API allows Fashion Forward to integrate Deskhero with their existing systems, providing a seamless workflow. The custom email domains feature ensures that all communication remains on-brand.
Overall, Fashion Forward has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies to customer queries, significantly reducing the time taken to respond.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for easy integration with existing systems.
Does Deskhero support custom branding?
Yes, Deskhero supports custom email domains, allowing you to keep all communication on-brand.
* This article provides an example of how a fictive company in the Retail Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
