Tech Titans has a vast product range, each with its own set of specifications, features, and troubleshooting steps. Managing this information was a significant challenge. With Deskhero, they can create structured data lists and use custom fields to organize their knowledge base effectively.
Deskhero's AI capabilities enhance the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has allowed Tech Titans to expand their knowledge base rapidly, providing customers with comprehensive product information.
The AI also uses OpenAI Embeddings to enhance search results within the knowledge base. This feature has made it easier for the support team to find relevant information quickly, improving their ability to assist customers effectively.
Furthermore, Deskhero's user groups feature allows Tech Titans to assign specific access levels to different team members, ensuring that sensitive information is only accessible to authorized personnel.
Since implementing Deskhero, Tech Titans has seen a significant improvement in their knowledge base management and customer support efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It also uses OpenAI Embeddings to enhance search results within the knowledge base.
Can Deskhero restrict access to sensitive information?
Yes, Deskhero's user groups feature allows you to assign specific access levels to different team members.
How does Deskhero improve customer support efficiency?
By organizing the knowledge base effectively and enhancing search results, Deskhero makes it easier for the support team to find relevant information quickly, improving their ability to assist customers.
* This article provides an example of how a fictive company in the Retail Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
