BankingPlus receives thousands of customer queries daily, ranging from account issues to loan inquiries. By leveraging Deskhero's AI capabilities, the bank can efficiently manage these tickets, reducing response times and improving customer satisfaction.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allows it to suggest relevant responses to new tickets, significantly reducing the time spent by customer service representatives on each query.
The AI also enhances the search results within the platform, making it easier for customer service representatives to find relevant information. This is particularly useful when dealing with complex queries that require detailed knowledge of banking policies and procedures.
Additionally, BankingPlus uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI can analyze the scraped data and generate new knowledge base articles, ensuring that the customer service team always has access to the latest information.
Overall, Deskhero's AI capabilities have transformed BankingPlus's customer service operations, enabling the bank to provide high-quality support more efficiently.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It uses this analysis to suggest relevant responses to new tickets.
How does Deskhero's AI enhance search results?
The AI analyzes the content of the platform, including tickets, knowledge base articles, and uploaded files. It uses this analysis to enhance the search results, making it easier to find relevant information.
How does BankingPlus use Deskhero's website scraping feature?
BankingPlus uses the website scraping feature to keep its knowledge base up-to-date. The AI analyzes the scraped data and generates new knowledge base articles.
* This article provides an example of how a fictive company in the Retail banking industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
