FinanceFirst's customer service team deals with a wide variety of queries, many of which require detailed knowledge of the bank's policies and procedures. To assist with this, the bank uses Deskhero's AI to manage its knowledge base.
The AI uses OpenAI Embeddings to analyze the content of the knowledge base, as well as any uploaded files such as policies and manuals. This analysis is used to enhance the search results within the platform, making it easier for customer service representatives to find the information they need.
Additionally, the AI can generate new knowledge base articles from uploaded Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date, even as policies and procedures change.
FinanceFirst also uses Deskhero's website scraping feature to gather information from external sources. The AI analyzes this data and incorporates it into the knowledge base, further enhancing its usefulness.
By leveraging Deskhero's AI capabilities, FinanceFirst has been able to improve the efficiency of its customer service operations and provide better support to its customers.
How does Deskhero's AI enhance the search results within the platform?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the platform, including the knowledge base and any uploaded files. It uses this analysis to enhance the search results, making it easier to find relevant information.
How does the AI generate new knowledge base articles?
The AI can generate new knowledge base articles from uploaded Word, PowerPoint, and PDF files. It analyzes the content of these files and uses it to create articles that are added to the knowledge base.
How does FinanceFirst use Deskhero's website scraping feature?
FinanceFirst uses the website scraping feature to gather information from external sources. The AI analyzes this data and incorporates it into the knowledge base.
* This article provides an example of how a fictive company in the Retail banking industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
