MoneyMatters receives a large volume of customer queries every day. Managing these tickets efficiently is crucial to maintaining high levels of customer satisfaction. To assist with this, the bank uses Deskhero's AI capabilities.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis is used to categorize new tickets, helping to ensure that they are directed to the appropriate customer service representative.
Additionally, the AI suggests responses to new tickets based on its analysis of previous tickets and the knowledge base. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The AI also enhances the search results within the platform, making it easier for customer service representatives to find the information they need. This is particularly useful when dealing with complex queries that require detailed knowledge of banking policies and procedures.
Overall, Deskhero's AI capabilities have enabled MoneyMatters to streamline its ticket management process, improving efficiency and customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It uses this analysis to categorize new tickets, directing them to the appropriate customer service representative.
How does the AI suggest responses to tickets?
The AI suggests responses to new tickets based on its analysis of previous tickets and the knowledge base. This helps to reduce the time spent by customer service representatives on each ticket.
How does Deskhero's AI enhance search results?
The AI analyzes the content of the platform, including tickets, knowledge base articles, and uploaded files. It uses this analysis to enhance the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Retail banking industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
