BrewMaster has a large customer base and receives hundreds of support tickets daily. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results in BrewMaster's knowledge base. When customers search for information, the AI uses embeddings to find the most relevant content, providing customers with quick and accurate answers to their queries.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to suggest replies, enables BrewMaster to resolve issues faster and improve customer satisfaction.
BrewMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to centralize their customer support and make it more efficient.
Overall, Deskhero's advanced AI capabilities have enabled BrewMaster to provide high-quality customer support, improve customer satisfaction, and increase their operational efficiency.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to reduce response time and improve the quality of support.
How does Deskhero enhance the search results in BrewMaster's knowledge base?
Deskhero's AI uses embeddings to find the most relevant content when customers search for information. This provides customers with quick and accurate answers to their queries.
How does BrewMaster use Deskhero's custom fields and structured data lists?
BrewMaster uses these features to categorize and prioritize tickets. This helps the company to manage tickets more efficiently and resolve issues faster.
* This article provides an example of how a fictive company in the Retail Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
