AleTrail receives a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, enabling AleTrail to respond to customer queries promptly and accurately.
The company also uses Deskhero's AI to enhance the search results in their knowledge base. When customers search for information, the AI finds the most relevant content, providing customers with precise and immediate answers.
Deskhero's custom fields and structured data lists allow AleTrail to categorize and prioritize tickets. This feature, along with the AI's ability to suggest replies, helps the company to resolve issues quickly and improve customer satisfaction.
AleTrail uses Deskhero's REST API to integrate the platform with their existing systems. This integration centralizes their customer support and makes it more efficient.
By leveraging Deskhero's advanced AI capabilities, AleTrail has been able to improve their customer service, increase customer satisfaction, and enhance their operational efficiency.
How does Deskhero's AI help AleTrail manage customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This enables AleTrail to respond promptly and accurately.
How does Deskhero enhance the search results in AleTrail's knowledge base?
Deskhero's AI uses embeddings to find the most relevant content when customers search for information. This provides customers with precise and immediate answers.
How does AleTrail use Deskhero's custom fields and structured data lists?
AleTrail uses these features to categorize and prioritize tickets. This helps the company to manage tickets more efficiently and resolve issues quickly.
* This article provides an example of how a fictive company in the Retail Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
