HopHeaven receives numerous customer queries every day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, allowing HopHeaven to respond to customer queries swiftly and accurately.
The company also uses Deskhero's AI to enhance the search results in their knowledge base. When customers search for information, the AI finds the most relevant content, providing customers with accurate and immediate answers.
Deskhero's custom fields and structured data lists allow HopHeaven to categorize and prioritize tickets. This feature, along with the AI's ability to suggest replies, helps the company to resolve issues quickly and improve customer satisfaction.
HopHeaven uses Deskhero's REST API to integrate the platform with their existing systems. This integration centralizes their customer support and makes it more efficient.
By leveraging Deskhero's advanced AI capabilities, HopHeaven has been able to optimize their helpdesk operations, increase customer satisfaction, and enhance their operational efficiency.
How does Deskhero's AI help HopHeaven manage customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This enables HopHeaven to respond swiftly and accurately.
How does Deskhero enhance the search results in HopHeaven's knowledge base?
Deskhero's AI uses embeddings to find the most relevant content when customers search for information. This provides customers with accurate and immediate answers.
How does HopHeaven use Deskhero's custom fields and structured data lists?
HopHeaven uses these features to categorize and prioritize tickets. This helps the company to manage tickets more efficiently and resolve issues quickly.
* This article provides an example of how a fictive company in the Retail Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
